Overview
Workspace settings control your tenant’s identity, communication defaults, and AI integration. These are global settings that apply across the entire tenant. You manage workspace settings under Settings > Tenant.Tenant profile
The tenant profile defines your organization’s identity and contact information.
See Authentication for how users sign in to your tenant and how to configure SSO.
Welcome message
The welcome message is displayed to users when they first access the tenant. Use it to onboard new team members with instructions, links to key resources, or team guidelines.AI provider
Ekso includes a built-in AI provider by default. You can optionally bring your own OpenAI or Azure OpenAI API key for direct API access. See AI for provider configuration details.Email filtering defaults
When a new tenant is created, Ekso installs default stop lists to filter out unwanted inbound email from the mailbox integration. These defaults prevent automated replies and messages from social platforms from creating tickets.Domain stop list
Emails from these domains are blocked from creating tickets by default:Subject stop list
Emails with these subjects are blocked from creating tickets by default:Both stop lists are fully editable. Add or remove entries under Settings > Mail > General to match your organization’s needs. See Ticketing for details on email filtering configuration.